Feedback on our services

IPARC attaches great importance to the satisfaction of its customers, who have their valuable works handled with confidence. In order to adapt our services even better to your needs, we try to systematically collect feedback on our services in each project.

May we therefore ask you to give your opinion on your experience with our organization through the questions below? This survey only takes 3 minutes.

The answers will be processed completely anonymously. So please answer honestly. Your feedback helps us to further optimize the quality of our services.

Thank you in advance for your cooperation!

IPARC team

    1. Could you find the necessary information on the IPARC website?

    (give your score from 0 = Very difficult to 10 = Very easy)

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    2. What did you think of the punctuality and speed of the communication? (speed of responses, timely fulfilment of appointments, ...)

    (give your score from 0 = Very bad to 10 = Very good)

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    3. Were our collaborators available and willing to listen to your questions? (sufficient contact moments, making time for questions, active listening, ...)

    (give your score from 0 = Insufficient to 10 = Satisfactory)

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    4. Were you kindly helped? (courtesy, respect, hospitality, ...)

    (give your score from 0 = Very unfriendly to 10 = Very friendly)

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    5. Were you helped discretely?

    (give your score from 0 = Very indiscreet to 10 = Extremely discreet)

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    6. Was technical information communicated simply and clearly?

    (give your score from 0 = Very unclear to 10 = Very clear)

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    7. Were the requested quotation and treatment proposal delivered on time?

    (give your score from 0 = Much too late to 10 = Very punctual)

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    8. Were the quotation and treatment proposal clear and transparent?

    (give your score from 0 = Very unclear to 10 = Very transparent)

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    9. Was the (restoration) treatment and/or research carried out on time?

    (give your score from 0 = Much too late to 10 = On time)

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    10. Was the restoration file delivered on time?

    (give your score from 0 = Much too late to 10 = On time)

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    11. Would you recommend IPARC to family, friends, acquaintances?

    (give your score from 0 = Very unlikely to 10 = Very likely)

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    12. How did you experience the after-sales? (handling invoices, answering questions after restoration, ...)

    (give your score from 0 = Very difficult to 10 = Very smooth)

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    13. On the basis of which considerations did you choose IPARC?

    You can indicate multiple answers.

    Because of a previous positive experience with IPARCI already came into contact with an employee in a different contextI was referred by a professional bodyRecommended by friends/acquaintancesThrough the websiteVia a search engineThrough a publication in a magazine, newspaper, online, ...Other reason

    14. Which aspects of our service did you particularly appreciate?

    15. Which aspects of the service should be improved as a matter of priority?